Global Reach
Local Response
Feneste serves customers across 16 countries and 4 languages. When a homeowner in Germany sends a midnight inquiry, they get an instant response. When a contractor in France needs a quote at dawn, they get one. Every lead, every time zone, every language.
Premium ProductsDeserve Premium Service
For 25 years, Feneste has manufactured premium PVC and aluminum windows and doors. Their factory-direct model delivers 33% savings and 15-day turnaround. But as they expanded globally, their small team could not answer inquiries across every time zone.
See How Leads Get Answered
Real conversations for premium window manufacturing
Feneste
Replies instantly
The Challenge
What they faced before SalesPartner
Customers in Every Time Zone
When it is 2am in Poland, it is 8pm in New York and 9am in Sydney. Their German, French, and English customers expected instant responses, but the team was asleep.
Complex Custom Orders
Every window is custom-sized. Customers needed help understanding options: PVC vs aluminum, profile types, energy ratings, color options. Manual qualification took hours per lead.
High-Value Leads Lost
A single window order can reach $10,000+. When leads waited hours for a response, they went to competitors who answered faster. Every delayed response meant lost revenue.
Language Barriers
Polish, English, German, French. Their team could not maintain fluent conversations in all four languages around the clock. Leads got slow, awkward responses or none at all.
How SalesPartner Helps
Built for global premium manufacturers
Answers in Any Language
Conversations flow naturally in English, German, French, and Polish. Customers write in their preferred language and get fluent responses instantly.
Knows Their Products
Learns from feneste.com directly. Explains the difference between Aluplast and Veka profiles, describes energy ratings, walks through color options.
Qualifies Custom Orders
Asks about window dimensions, room type, energy requirements, timeline, and budget. Only qualified leads reach the sales team.
Books Consultations
Syncs with their calendar to schedule virtual consultations or factory visits. Customers pick a time, get confirmation, and receive reminders.
Handles Photo Requests
Customers share photos of existing windows for replacement quotes. Understands what it sees and asks relevant follow-up questions.
Matches Their Premium Voice
Conversations reflect the quality Feneste is known for. Professional, knowledgeable, and patient. Never rushed, never pushy.
From Inquiry to Order
Every Lead Gets Heard
Midnight in Berlin. Homeowner texts about replacement windows. Gets an instant response in German, not voicemail.
Qualified Before the Call
When the sales team reviews a lead, they already know window sizes, budget, and timeline. No more discovery calls with tire-kickers.
Consultations Booked
Virtual consultations scheduled across time zones. Factory visits coordinated. No more scheduling phone tag.
From first message to scheduled consultation in minutes.
Answers Calls Like Their Team
Professional phone conversations in multiple languages
Thomas Mueller
New LeadThe Full Platform
Everything they use to capture and convert global leads
Conversations
Natural conversations in English, German, French, and Polish. Customers communicate in their language.
Voice Calls
Phone calls answered professionally in multiple languages, even at 3am.
Scheduling
Virtual consultations and factory visits booked across time zones automatically.
Visual Intelligence
Understands photos of existing windows, architectural drawings, and inspiration images.
Lead Qualification
Qualifies custom orders by window type, size, budget, and timeline.
Analytics
Tracks inquiries by region, language, product type, and conversion rate.
“We went from missing leads in other time zones to serving customers around the clock. SalesPartner answers in German at midnight, French at dawn, and English all day. Our sales team wakes up to qualified leads ready to order. The global growth would not have been possible without it.”
The Results
Every time zone covered. German customers at midnight, French at dawn, American at noon.
Quadrupled leads from English, German, and French markets after implementing 24/7 response.
Grew to $5M in sales with factory-direct model and instant lead response.
Maintained fast turnaround while growing volume through better lead qualification.
Results measured over first 18 months of partnership
