From Empty Calendar
to Fully Booked
Award-winning physician Dr. Fedko launched her family medicine practice with zero patients. Now every appointment slot fills, patients book 24/7, and she focuses on care instead of phone calls.
Quality CareDeserves Quality Access
Dr. Małgorzata Fedko earned the Hipokrates Award as Family Doctor of the Year. But starting a new practice meant competing against established clinics with full patient rosters. Every missed call was a patient who went elsewhere.
See How Patients Get Helped
Real conversations for a family medicine practice
MedVista
Replies instantly
The Challenge
What she faced starting a new practice
Calls Lost During Appointments
When with a patient, the phone rings. Answer it and interrupt care. Ignore it and lose a potential patient to a competitor who picks up.
Limited Hours, Unlimited Demand
In-person availability just 8 hours per week across 4 days. But patients want appointments at all hours. The clinic phone rang after hours with no one to answer.
New Practice, Zero Reputation
Starting from scratch means every lead matters. One slow response and they book with the established practice down the street. There's no second chance.
Complex Scheduling Needs
In-person and telehealth have different hours. New patients need longer slots. Follow-ups are shorter. Managing this while seeing patients was impossible.
How SalesPartner Helps
Built for healthcare practices
Answers Every Inquiry
Text, call, web form. Every patient inquiry gets a response in seconds. Nights, weekends, holidays. No patient waits for a callback.
Knows the Practice
Learns from medvista.pl directly. Answers questions about services, location, hours, and what to expect. Provides directions and parking info.
Books Appointments Directly
Syncs with DocPlanner calendar in real-time. Shows only available slots. Patients pick a time, get confirmation, and receive reminders before their visit.
Handles New Patient Intake
Collects reason for visit, insurance status, and preferred appointment type. Dr. Fedko sees complete context before meeting the patient.
Routes Urgent Cases
Recognizes symptoms that need immediate attention. Directs emergencies to emergency services. Flags urgent cases for same-day follow-up.
Speaks Their Language
Handles conversations in Polish and English fluently. Patients communicate in whichever language feels comfortable.
From Inquiry to Appointment
Every Patient Gets Heard
10pm on a Sunday. A new mother texts about pediatric care. Gets an instant response and books a Monday appointment.
Prepared for the Visit
Before the appointment starts, Dr. Fedko knows why the patient is coming, their history summary, and what they need.
Calendar Stays Full
Appointments book automatically while Dr. Fedko focuses on care. No more phone tag or missed slots.
From first message to scheduled care.
Answers Calls Like the Front Desk
Professional phone conversations for a medical practice
Anna Kowalska
New PatientThe Full Platform
Everything she uses to fill the calendar
Conversations
Natural text conversations that answer patient questions and book appointments instantly.
Voice Calls
Phone calls answered professionally, even when the doctor is with patients.
Scheduling
Appointments booked directly into DocPlanner without phone tag.
Lead Qualification
New patient intake completed before the visit starts.
Omnichannel
Patients reach out however they prefer - call, text, web form, WhatsApp.
Analytics
Tracks appointment sources, no-show rates, and patient acquisition costs.
“Starting a new practice, I was spending more time on the phone than with patients. Now every inquiry gets answered immediately, appointments book while I'm providing care, and my calendar stays full. It gave me an unfair advantage over established practices.”
The Results
From zero patients to fully booked. Every available slot fills consistently.
Real-time availability tracking means ads only run when slots are open.
Patients book appointments any time. No more missed calls or callbacks.
Hipokrates Award for Family Doctor of the Year in Małopolska region.
Results measured in first year of operation
