Every Inquiry Answered
Even After Hours
TBS Properties manages 470+ apartments across Chicago. With a small team and office hours ending at 6pm, they needed a way to capture every rental inquiry. Now prospective tenants get instant responses and book showings 24/7.
Chicago's VintageApartment Experts
TBS Properties specializes in high-quality vintage apartments across Chicago's most walkable neighborhoods. From Lincoln Park brownstones to Lakeview walk-ups, they've built a reputation for charm, comfort, and responsive service. But keeping up with inquiries across 20+ buildings was stretching their team thin.
See How Renters Get Answered
Real conversations for Chicago apartment seekers
TBS Properties
Replies instantly
The Challenge
What they faced before SalesPartner
Office Closed, Inquiries Coming
Their office closes at 6pm and stays shut on weekends. But apartment hunters search evenings and weekends. By Monday morning, those leads had already toured competing properties.
High Call Volume, Small Team
Managing 470+ units means constant calls. Current tenant maintenance requests compete with prospective tenant inquiries. Industry data shows 50% of property management calls go unanswered.
Showing Coordination Chaos
Phone tag to schedule apartment tours. Prospects wanted to see multiple units. Coordinating building access and agent availability ate up hours every week.
Leads Wanted Instant Answers
Is unit 3B still available? Does it have laundry? Pet-friendly? Parking included? Every delayed response meant another prospect moving on to the next listing.
How SalesPartner Helps
Built for property management teams
Answers Every Inquiry
Text, call, web form. Every prospective tenant gets a response in seconds. Nights, weekends, holidays. No inquiry waits until Monday.
Knows Every Listing
Learns from tbsprop.com directly. Knows which units are available, features, pricing, neighborhoods. Shares property photos and links to listings.
Qualifies Renters First
Asks about move-in date, budget, bedroom needs, and pet situation. The leasing team only sees qualified prospects ready to tour.
Books Showings Instantly
Syncs with the showing calendar to offer available times. Prospects pick a slot, get confirmation, and receive reminders with building access details.
Handles Maintenance Questions
Current tenants can report issues and get immediate acknowledgment. Urgent requests get flagged for the building engineer immediately.
Professional Voice
Conversations reflect the quality and care TBS is known for. Helpful, knowledgeable, and patient with every question.
From Inquiry to Move-In
Sunday Night Search
10pm on a Sunday. Someone texts about a Lakeview 2-bedroom. Gets unit details, photos, and a showing booked for Tuesday morning.
Pre-Qualified Prospects
By the time the leasing team reviews an inquiry, they know move-in date, budget, and requirements. No more discovery calls with mismatched renters.
Showing Calendar Full
Tours booked automatically throughout the week. No phone tag. No double-bookings. Prospects show up informed and ready.
From first message to signed lease.
Answers Calls Like Their Team
Professional phone conversations for property management
Jessica Martinez
New LeadThe Full Platform
Everything they use to capture and convert leads
Conversations
Natural text conversations that answer questions and book showings instantly.
Voice Calls
Phone calls answered professionally, even after office hours.
Scheduling
Apartment tours booked directly without phone tag.
Website Learning
Knows every available unit, features, and neighborhood from their website.
Lead Qualification
Filters prospects by move-in date, budget, and requirements.
Analytics
Tracks inquiry sources, response times, and showing conversion.
“HyperLocal helped us move our on-site Yardi to the cloud. This enabled residents' online payments, simplified maintenance requests and allowed schedule viewings directly from the web. The 24/7 response capability means we never miss a prospective tenant—even on weekends.”
The Results
Inquiries answered instantly, even after office hours and on weekends.
All residents using online payments, requests, and scheduling.
Individual listing pages driving organic traffic and inquiries.
Continuous collaboration since 2014.
Results achieved through ongoing digital transformation
