Answers calls and texts 24/7. Reports outages, schedules service visits, answers billing questions. Voice that sounds human—not a phone tree.
Utility Assistant
When power goes out at midnight, customers call. While you coordinate crews, every call gets answered. Outage reports filed. Updates sent. No customer left in the dark—literally or figuratively.
Major outage at 6 PM. 500 customers calling at once. Hold times hit 45 minutes. Frustrated customers. Overwhelmed staff. Social media complaints.
"Why is my bill so high?" "When is my payment due?" "How do I read my meter?" Your team answers these dozens of times every single day.
Gas smell at 3 AM. Downed power line on a Sunday. Emergency calls need immediate response—but staffing 24/7 costs a fortune.
"I need a meter read." "Can someone check my connection?" Back-and-forth phone tag for days to schedule a 30-minute appointment.
Voice and text—handles customers however they reach out
Not a phone tree. A voice that talks naturally, answers questions, reports outages, and schedules service—all by phone. During storms, it scales instantly.
Learns from your website. Outage maps, rate schedules, service area boundaries. Shares links so customers can self-serve when they want to.
Meter inspections, new connections, technician visits. Checks your scheduling system, offers available windows, confirms appointments automatically.
Identifies true emergencies—gas leaks, downed lines, outages. Routes urgent issues immediately while handling routine inquiries.
500 calls during a storm? Every one gets answered in under 30 seconds. No hold music. No frustrated hang-ups.
Gas leak report at 2 AM gets instant response and dispatch. Billing question waits until morning. Smart triage, every time.
Automatic updates during outages. No more "when will power be back?" calls flooding your lines.
Reliable service. Reliable communication.
Not a phone tree. Real conversations that report outages, answer billing questions, and schedule service—all by voice.
Everything you need to handle utility customers
Natural conversations via text, WhatsApp, web chat. Sounds like your team, not a robot.
Automated service appointments straight to your dispatch system.
Triage emergency vs routine requests. Route appropriately.
Answers calls, talks naturally, handles outage reports, schedules service—by voice.
Phone, SMS, WhatsApp, web chat. One inbox for all customer conversations.
Understands photos customers send—meter readings, damage reports, equipment issues.
Track call volumes, response times, and customer satisfaction trends.
Connect your CRM and scheduling in 30 seconds
Per employee. One SalesPartner handles the work of multiple hires.
