Answers calls and texts 24/7. Schedules appointments, answers common questions, routes to the right department. Voice that sounds human—not a phone tree.
Citizen Services Assistant
While your office is closed, citizens still have questions. Permit applications, appointment scheduling, and department routing—handled automatically, around the clock.
Call volume spikes during lunch hours and after work. Citizens wait 15+ minutes, hang up frustrated, then complain to elected officials.
"What documents do I need?" "What are your hours?" "Where do I go for permits?" Staff answers identical questions hundreds of times per week.
Citizens call at 7 PM about their water bill. The office is closed. They call back tomorrow—taking up staff time for simple questions.
Population grows but staffing doesn't. More citizens, same reception desk. Something has to give.
Handles calls and texts so your staff can focus on complex cases
Not a frustrating phone tree. A voice that answers questions, provides information, and routes to the right department—naturally.
Learns from your government website. Shares links to forms, requirements, and office locations. Updates when your site changes.
Citizens schedule DMV visits, permit consultations, or tax office meetings anytime. Reduces walk-in congestion.
Understands what citizens need and connects them correctly the first time. No more "let me transfer you" loops.
Midnight permit question? Answered. Sunday DMV inquiry? Scheduled. No citizen waits for Monday.
When routine questions are handled, your team focuses on citizens who truly need personal attention.
One assistant routes to utilities, permits, taxes, DMV, and more. Citizens call one number and get to the right place.
Serve your community. We handle the calls.
Not a phone tree. Real conversations that answer questions and schedule appointments—all by voice.
Everything you need to serve citizens better
Natural conversations via text, WhatsApp, web chat. Accessible and easy.
Citizens book appointments anytime. Reduces walk-in wait times.
Routes citizens to the correct department the first time.
Answers calls naturally, not with frustrating phone trees.
Phone, SMS, web chat. Citizens reach you however they prefer.
Understands photos of documents and forms citizens send.
Track inquiry types, peak times, and resolution rates.
Connect your scheduling and contact tools
Per position. One SalesPartner handles the work of multiple hires.
