SalesPartner
+ Freshsales
Every conversation logged. Every appointment synced. Every status updated. Your Freshsales stays current without lifting a finger.
Freshsales
Modern CRM for high-velocity sales teams
A refreshingly simple CRM that helps sales teams attract, engage, and close leads faster. Part of the Freshworks suite trusted by 60,000+ businesses.
Your CRM. Always Current.
SalesPartner handles the conversations. Freshsales keeps the records. Every text, every appointment, every status change—automatically logged to the right Contact or Lead. Your team sees the full picture without data entry.
Instant Sync
Activities appear in Freshsales within seconds of happening.
Complete History
Every message, every response—the full conversation thread.
Team Visibility
Sales reps see all interactions before their calls.
All Plans Supported
Works with Free, Growth, Pro, and Enterprise.
What Gets Synced
Every meaningful interaction flows into Freshsales automatically. No copy-paste. No forgotten updates.
Messages
Message Sent
Outbound SMS/chat logged with full content
Message Received
Inbound messages from leads captured
Message Delivered
Delivery confirmation recorded
Message Failed
Failed sends logged with error details
Appointments
Appointment Scheduled
New bookings create appointment records
Appointment Rescheduled
Time changes sync to existing appointment
Appointment Cancelled
Cancellations logged with reason
Appointment Completed
Completion status updated
Lead Status
Status Changed
Pipeline stage updates automatically
Qualification Complete
VIBE scores sync to custom fields
How It Works
Connect Your Freshsales
Simple API key setup
Copy your API key from Freshsales Profile Settings, paste it into SalesPartner. Connection established in under a minute.
Map Your Contacts
Link leads to Freshsales records
New leads get matched to existing Freshsales Contacts or Leads by phone or email. No duplicates. Clean data from day one.
Conversations Happen
SalesPartner handles the dialogue
Leads text, chat, or call. SalesPartner responds instantly, qualifies them, and books appointments. All while logging everything.
Freshsales Updates
Activities appear in real-time
Every interaction creates a Note, Task, or Appointment on the record. Full content, timestamps, and outcomes. Zero delay.
Team Takes Over
Reps have full context
Before every call, your team sees the entire conversation history. What the lead asked. What they care about. What was promised.
Why Connect SalesPartner to Freshsales
Complete Audit Trail
Every conversation is documented. Compliance teams love it. Sales managers trust it. Nothing falls through the cracks.
Prepared Sales Calls
Reps know what the lead asked, what they care about, and what responses they got—before picking up the phone.
Accurate Reporting
Response times, conversion rates, channel performance—all in your existing Freshsales reports and dashboards.
No Double Entry
Stop copying conversation notes into Freshsales. Stop updating statuses manually. It just happens.
Freddy AI Ready
Activities synced by SalesPartner feed into Freshsales Freddy AI for smarter lead scoring and insights.
Manager Visibility
See team activity across all channels in one place. Who responded fastest. Which conversations converted.
Built For Teams Like Yours
Home Services
Scenario:
Lead texts at 9pm asking about HVAC repair
Result:
SalesPartner qualifies them, books appointment for morning. Full conversation in Freshsales before tech arrives.
Real Estate
Scenario:
Buyer inquires about listing via web chat
Result:
Budget, timeline, must-haves all captured. Agent sees complete profile before showing.
Healthcare
Scenario:
Patient asks about appointment availability
Result:
Scheduling handled automatically. Notes logged to patient record securely.
Technical Specifications
API Version
Freshsales REST API
Authentication
API Key (Token Header)
Sync Direction
One-way (SalesPartner → Freshsales)
Sync Frequency
Real-time (< 5 seconds)
Supported Plans
Free, Growth, Pro, Enterprise
Data Encryption
TLS 1.3 in transit, AES-256 at rest
API Endpoints Used
/api/notesLog message activities/api/tasksCreate follow-up tasks/api/appointmentsCreate appointments/api/contacts/{id}Update contact status