Sending Images & Media

Sometimes a picture is worth a thousand words. You can send images to leads directly from SalesPartner.

Why send images? - Show your work — Photos of completed projects, products, or locations - Share documents — Screenshots of quotes, forms, or instructions - Clarify details — Visual explanations that text can't capture - Build trust — Real photos create connection and credibility

Images go out via MMS (picture messaging) to the lead's phone, just like texting a photo from your personal phone.

To send an image with your message:

1. Open the conversation with your lead 2. Tap the + button to open the message actions menu 3. Select the image option 4. Choose an image from your device 5. The image uploads and shows a preview 6. Type your message (optional—you can send image alone) 7. Tap Send

What you'll see: - A preview of your selected image appears above the message input - An X button lets you remove the image if you change your mind - A loading indicator shows while the image uploads - Once uploaded, you're ready to send

One image at a time: Currently, you can send one image per message. For multiple images, send them in separate messages.

SalesPartner accepts these image formats:

Supported: - JPEG/JPG — Standard photos from your phone or camera - PNG — Screenshots and images with transparency - GIF — Animated images (use sparingly in business) - WebP — Modern web format with good compression

File size limit: 5MB maximum

Not supported: - PDF documents (not an image format) - Videos (image only, no video attachments) - Other document types (Word, Excel, etc.)

Pro tip: Most phone photos are JPEG and well under 5MB. You'll rarely hit the size limit with normal images.

Images appear in the conversation just like regular messages.

What you see: - Thumbnail of the image in the message thread - Tap to view full size - Date and time sent - Delivery status (sent, delivered)

What leads see: - The image arrives as a picture message (MMS) - They can tap to view, save, or share - Works on any smartphone that supports picture messaging

Image history: All images you send stay in the conversation history. You can scroll back to see what you've shared before.

Contact profiles may include a media gallery showing all images exchanged in conversations with that contact.

The gallery shows: - Images you've sent - Images the lead has sent - Date each image was shared

Using the gallery: - Quick way to find a specific image - Review what's been shared without scrolling through the whole conversation - Verify what visual information the lead has received

Not all conversations have galleries: The gallery feature depends on your account setup. Check with your administrator if you don't see it.

Send relevant images — Every image should serve a purpose. Random or irrelevant photos waste the lead's time and look unprofessional.

Quality matters — Blurry, dark, or poorly framed photos reflect badly on your business. Take a moment to get a good shot.

Respect file size — Large images take longer to send and receive. The 5MB limit helps, but smaller is often better for faster delivery.

Consider the context — An image of a completed project is great for a prospect. The same image might be inappropriate for a complaint resolution.

Add context in text — Don't just send an image alone. Add a brief message: "Here's the product you asked about" or "This is what the finished result looks like."

Be professional — Only send images you'd be comfortable having in a business record. Everything you share is logged in the conversation history.

Don't overdo it — One or two well-chosen images are more effective than flooding someone with photos. Quality over quantity.