Voicemail

When someone calls and you can't answer, they can leave a voicemail. SalesPartner captures these messages and makes them easy to review.

What you get with voicemail: - Audio recordings — Listen to the actual message - Transcriptions — Read what was said (no need to play the audio) - Notifications — Get alerted when new voicemails arrive - Caller info — See who left the message

Voicemails help you follow up with leads even when you miss their calls. No lead falls through the cracks.

Calls go to voicemail in these situations:

After hours — When someone calls outside your business hours. They hear your after-hours greeting and can leave a message.

No answer — When all team members are unavailable or busy on other calls. The caller hears a message explaining the team is assisting other customers.

Busy — When the person they're trying to reach is already on a call.

General voicemail — A fallback for other situations.

The greeting callers hear depends on the reason they're going to voicemail. Each situation has an appropriate message so callers know what to expect.

When you receive a voicemail, you'll get a notification in the app.

To listen to a voicemail: 1. Open the notification or go to your messages 2. Find the voicemail message (marked with a speaker icon) 3. Tap the play button to listen

What you'll see: - Who the voicemail is from (name or phone number) - How long the message is - When it was left - The transcription (if available)

You can play, pause, and replay the recording as many times as you need.

SalesPartner converts voicemails to text so you can read them instead of listening.

Why transcriptions help: - Faster review — Skim the text instead of listening to the whole message - Searchable — Find voicemails by what was said - Quiet situations — Read the message when you can't play audio - Keep notes — Copy important details from the transcription

Transcription accuracy: Most voicemails transcribe well, but accuracy depends on: - Audio quality of the recording - Background noise during the call - How clearly the caller spoke - Accents and specialized terms

If something looks wrong in a transcription, listen to the audio to confirm what was actually said.

You can customize what callers hear before they leave a voicemail.

Types of greetings:

After-hours greeting — Plays when someone calls outside business hours. Let callers know when you'll be back and that you'll return their call.

Example: "Thank you for calling. You've reached us outside our business hours. Please leave a message and we'll call you back on our next business day."

General greeting — The default message when specific greetings don't apply.

No-answer greeting — Plays when the team is busy. Reassures callers that their call matters and someone will get back to them.

To customize greetings, go to your telephony settings or contact your administrator. You can write custom messages or use the defaults.

You'll know when new voicemails arrive through notifications.

Where you'll see them: - In-app notifications - On your dashboard - In your messages view

Notification details include: - Who left the voicemail - How long the message is - A quick link to listen

Managing voicemail notifications: - Check voicemails regularly so nothing slips by - Mark voicemails as read after you've listened - Follow up promptly—callers expect a callback

Team notifications: Depending on your settings, voicemails might notify: - Everyone on the team - Specific people - The person the call was originally for

Ask your administrator if you're not sure who gets notified about voicemails in your organization.