Call Recordings

Call recording captures audio from your phone calls so you can listen to them later.

Recordings are useful for: - Training — Review calls with new team members to show best practices - Quality — Make sure calls meet your standards - Disputes — Have a record if questions arise about what was said - Improvement — Listen to your own calls to find areas to improve

When recording is enabled, every incoming and outgoing call is captured from the moment it's answered until the call ends.

Call recording is configured at the account level. To enable or disable it:

1. Go to Settings 2. Find the Call Recording option 3. Toggle it on or off

When you turn recording on, it applies to all calls going forward. Past calls that weren't recorded can't be recovered.

When you turn recording off, new calls won't be recorded. Existing recordings remain available.

To find and play a recording:

1. Open the conversation with the contact 2. Look for calls in the conversation history 3. Calls that were recorded show a Play button 4. Tap to listen

Recordings play directly in your browser or app. You can pause, rewind, and fast-forward as needed.

Tip: Listen with headphones for the best audio quality, especially in noisy environments.

Your recordings are stored securely in the cloud. They're available as long as your account is active.

Recordings are tied to the conversation they belong to. Find the call in the conversation history, and the recording is right there.

Storage is included in your plan. You don't pay extra for recordings or storage space.

Recordings capture both sides of the conversation clearly. Audio quality depends on:

• The caller's phone connection
• Network conditions during the call
• Background noise on either end

The recording captures exactly what was heard during the live call. If audio quality was poor during the call, the recording will reflect that.

For best results, take calls in quiet environments with a good internet connection.

Important: Call recording laws vary by location. You're responsible for following the rules where you do business.

One-party consent states — Only one person on the call needs to know about the recording. Since you know you're recording, you're covered.

Two-party consent states — Everyone on the call must agree to be recorded. You need to tell callers that the call is being recorded.

Federal law — Requires at least one-party consent for calls crossing state lines.

Best practice: Play a brief message at the start of recorded calls: "This call may be recorded for quality purposes." This covers you in most situations.

States with two-party consent rules include California, Florida, Illinois, Pennsylvania, and others. Check your local laws or consult with legal counsel to make sure you're compliant.

SalesPartner can help you set up recording announcements if needed. Contact support for assistance.