Transcription

Transcription converts spoken words into written text. When someone leaves a voicemail, you can read what they said instead of listening to the whole recording.

This saves time. Scanning text is faster than playing audio. You can quickly see if a message is urgent or if it can wait.

Transcription works on: - Voicemails — Read the message without playing the audio - Call recordings — See a text version of what was discussed (when enabled)

When someone leaves a voicemail, SalesPartner automatically transcribes it.

In your inbox, you'll see: - The voicemail notification - A text transcript of what the caller said - A play button if you want to hear the original audio

The transcript appears within moments of the voicemail being left. No action needed on your part—it happens automatically.

Tip: Use transcripts to quickly scan voicemails and prioritize callbacks. A glance at the text tells you if it's urgent.

If you have call recording enabled, those recordings can also be transcribed.

Call transcripts let you: - Review what was discussed without replaying the whole call - Search for specific topics or keywords - Share key points with team members - Keep written records of important conversations

Longer calls take more time to transcribe. You'll see the transcript when it's ready.

Transcription is very good, but not perfect. Accuracy depends on:

Audio quality — Clear audio produces better transcripts. Background noise, poor phone connections, or multiple people talking make transcription harder.

Speaking style — Standard pronunciation works best. Heavy accents, fast speech, or technical jargon may have errors.

Names and proper nouns — Unusual names or brand names might be spelled wrong. The transcription gets the sound right but may not know the correct spelling.

Good enough for quick review — Transcripts give you the gist quickly. When exact words matter, listen to the original recording.

If a transcript seems off, play the audio to verify. The original recording is always available.

Here's how to get the most from transcriptions:

Quick triage — Scan voicemail transcripts in your inbox to decide which callbacks are urgent.

Before meetings — Review transcripts from previous calls to remember what was discussed.

Training — Share call transcripts with team members to show examples of good (or bad) conversations.

Documentation — Copy relevant parts of transcripts into contact notes for future reference.

Transcripts work alongside recordings, not instead of them. Use text for speed, audio for accuracy.

Transcription works best with English. Callers speaking English will get the most accurate transcripts.

If your leads speak other languages, transcription may still work but accuracy varies. Common languages like Spanish work reasonably well. Less common languages may have more errors.

The system automatically detects the language being spoken and does its best to transcribe it.