Timezone & Regional Settings

Regional settings ensure SalesPartner speaks your language—literally. Times, dates, and measurements should feel natural to you and your leads.

What regional settings affect: - Timestamps — When messages and calls happened - Scheduling — Meeting times in your local time - Business hours — When you're open, in your timezone - Currency — Price formatting - Measurements — Miles vs kilometers, Fahrenheit vs Celsius

Get these right once and everything just works. Get them wrong and scheduling becomes confusing.

Your timezone determines how times are displayed throughout SalesPartner.

To set your timezone: 1. Go to Settings 2. Find Timezone or Regional Settings 3. Select your timezone from the list 4. Save changes

Choosing the right timezone: Select the timezone where you physically work. If you're in Chicago, choose Central Time (America/Chicago). The list shows standard timezone names.

What timezone affects: - All timestamps in conversations - Scheduled meeting times - Business hours calculations - Reports and analytics

Auto-detection: When you first set up your account, SalesPartner tries to detect your timezone based on your location. You can always change it if the automatic guess is wrong.

Changing timezones: If you move or travel, update your timezone. Past timestamps stay the same (they're stored correctly), but future times will reflect your new setting.

Choose between 12-hour and 24-hour time display.

12-hour format (AM/PM): Standard in the United States and some other countries. - 9:00 AM - 2:30 PM - 11:45 PM

24-hour format (military time): Common in most of the world and some industries. - 09:00 - 14:30 - 23:45

How to change: Look for Time Format in your regional settings. Select your preference.

Auto-detection: Based on your country setting, SalesPartner guesses your preferred time format. US defaults to 12-hour. Most other countries default to 24-hour.

When it matters: Time format shows up in message timestamps, call logs, scheduled meetings, and analytics. Pick what's natural for you—there's no wrong choice.

Beyond timezone and time format, several other regional preferences can be customized.

Currency: How prices and money amounts are displayed. - USD ($) - EUR (€) - GBP (£) - Many others

Currency is typically auto-detected based on your country but can be changed.

Measurement system: - Imperial — Miles, feet, Fahrenheit (US, Liberia, Myanmar) - Metric — Kilometers, meters, Celsius (everywhere else)

This affects how distances are shown (like service area radius) and any measurement references.

Week start day: Some countries start the week on Sunday, others on Monday. This affects calendar displays.

First day of week: - Sunday (US) - Monday (most of Europe)

Language formality: Some cultures prefer formal greetings in business. This subtle setting adjusts how SalesPartner opens conversations.

Regional settings influence small details throughout SalesPartner.

Scheduling: When a lead books a meeting, times show in your timezone. If you're in Pacific Time and a lead in New York schedules "3 PM their time," you'll see it as 12 PM.

Conversation timestamps: Messages show when they happened in your local time. "5 minutes ago" is the same everywhere, but exact times adjust to your timezone.

Business hours display: Your working hours display in your timezone. Set "9 AM - 5 PM" and that's 9 AM your time, regardless of where leads are.

Reports and analytics: Daily and weekly reports use your timezone. "Today's leads" means leads that came in during your local today.

Lead timezone awareness: SalesPartner knows leads might be in different timezones. When scheduling, it considers both your availability and appropriate times for the lead.

The benefit: You never have to do timezone math. Set it once, and everything displays correctly for you. SalesPartner handles the conversions behind the scenes.